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Communicate to Users a Transaction is in Progress After Custom Plan Purchase
When making a purchase I noticed after submitting my payment details the payment information fields are removed and I am returned to just looking at the total screen with the Paypal & card options. After a couple seconds it updates with the payment conformation text where the total used to be. This pause initially made me thing something had gone wrong so I would need to enter my payment information again.
My suggestion would be to grey out or have a spinner or other indicator where the total and card options used to be to indicate it is processing a transaction and potentially lock out the user from clicking the buttons to prevent double payment scenarios.
I have attached a screenshot of the area I am referring to, since it is not it's own page I am not sure of any other way to refer to it.
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Hey!
Thanks for the suggestion, I've added a qualifying statement to the page before purchase that mentions this, as I can't change the way the payment window functions, as it's handled external to me.
Thanks!
Steve.